Introduction

At Evarin Lash & Beauty ("we", "our", "us"), your privacy and trust are of the utmost importance to us. We are dedicated to protecting the personal information that you share with us and ensuring that your experience with our salon and mobile services is both safe and enjoyable. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, book an appointment, subscribe to our newsletter, or engage with any of our beauty services. We encourage you to read this policy carefully so you understand the types of information we collect, the reasons we collect it, and the choices you have regarding your data.

By using our website or services, you consent to the terms outlined in this Privacy Policy. We may occasionally make updates to reflect new legal requirements, improvements to our services, or feedback from our clients, and we recommend reviewing this page periodically to stay informed.

1. Information We Collect

We collect both the information you provide directly to us and the information automatically gathered when you interact with our website or services. This helps us deliver a more personalised experience and ensures that we can maintain a high level of service quality.

• Personal information you provide: When booking an appointment, creating a profile, contacting us, or subscribing to our updates, you may be asked to provide details such as your full name, phone number, email address, and postal or residential address (especially for mobile services). We may also collect your preferred beauty services, booking notes, and payment information to facilitate transactions securely and accurately.
• Automatically collected information: When you visit our website, certain data is automatically collected to help us understand how visitors use our site and to improve performance. This may include your IP address, browser type, device information, pages visited, time spent on each page, referring URLs, and general usage analytics.
• Marketing data: If you choose to subscribe to our newsletter or promotional updates, we collect and store your marketing preferences to ensure that you only receive content that is relevant to your interests. You can withdraw your consent at any time.

2. How We Use Your Information

• To manage and confirm appointments efficiently, deliver requested beauty services, and provide a seamless booking experience whether online or through mobile appointments.
• To communicate important information related to your appointments, reminders, service updates, or promotions that may interest you based on your preferences.
• To securely process payments and refunds when applicable, maintaining complete confidentiality of your financial data.
• To continuously improve our website, services, and overall customer experience through data analytics and performance insights.
• To meet our legal and regulatory obligations, ensure compliance with applicable laws, and protect our legitimate business interests, including the safety and integrity of our clients and staff.

3. Sharing & Disclosure

We value your trust and will never sell, rent, or trade your personal information. However, we may share your information in specific and limited circumstances to support our business operations and deliver the services you expect.

• With reliable third-party providers who assist us in managing bookings, processing payments, sending emails, or analysing site performance. These partners are carefully selected and contractually obligated to use your information only for authorised purposes while keeping it strictly confidential.
• When required by law, court order, or in response to lawful requests from government or public authorities.
• When necessary to protect our business, customers, or the public against fraudulent, harmful, or illegal activities.

We take steps to ensure that all third parties with access to your personal information follow strict data protection standards consistent with this Privacy Policy.

4. Data Security

We are committed to keeping your personal data secure and take appropriate technical and organisational measures to prevent loss, misuse, unauthorised access, or disclosure. This includes encryption of sensitive information, secure payment gateways, and restricted access to personal data by authorised staff only.

Despite our best efforts, no method of electronic storage or internet transmission is completely risk-free. While we strive to protect your personal data, we cannot guarantee absolute security. We encourage users to take precautions, such as using strong passwords and avoiding sharing login credentials.

5. Cookies & Analytics

Our website uses cookies and similar tracking technologies to provide a more tailored browsing experience, enhance functionality, and analyse website performance. Cookies help us understand which pages are most popular, how visitors navigate our site, and how we can continue improving our content and layout.

You can choose to accept or decline cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality and limit your ability to enjoy some features fully.

6. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to access, correct, or delete your data, as well as the right to withdraw consent to marketing communications. You can opt out of promotional emails at any time by clicking the “unsubscribe” link provided in our messages or by contacting us directly.

We will make reasonable efforts to respond promptly to all legitimate requests and will not charge a fee unless your request is excessive or repetitive.

7. Children's Privacy

Our services are designed for individuals aged 16 and above. We do not knowingly collect or store personal information from children under 16. If we become aware that we have inadvertently received such data, we will promptly delete it from our records. Parents or guardians who believe that a child has provided personal data to us should contact us so that we can take appropriate action.

8. Third-Party Links

Our website and social media profiles may include links to external platforms such as Facebook, Instagram, or TikTok for marketing and engagement purposes. Please note that once you leave our site, we are no longer responsible for the privacy practices or content of those external websites. We strongly recommend reviewing the privacy policies of any third-party sites you visit to understand how they collect and use your information.

9. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When updates are made, the revised policy will be posted on this page with an updated “Effective Date.” Continued use of our website or services after changes have been posted will signify your acceptance of the revised terms.